Built for home health & I/DD providers in Ohio, Texas, Florida, California — and every other state
CareConnect HR keeps every caregiver's documents, training, and background checks current automatically — so when the state calls, you're already ready, not scrambling.
BrightStar Home Care
Excellent standing
Updated automatically, every day
What you'll actually be looking at
The same screens your team uses every day, shown here in light mode.
Dashboard Overview
Welcome back — here's your agency's compliance at a glance.
Total Employees
128
Compliant
112
At Risk
12
Non-Compliant
4
92%
Excellent
The screen your admin actually opens every morning — every employee's status, sorted by what needs action first.
Hello, Jennifer!
Here's where you stand today.
Compliant
12
Documents
8
Training
5
Forms
98
Onboarding
Every caregiver gets this on their own phone — their documents, training, and forms, always current.
Paperwork, gone
Direct deposit forms, HIPAA acknowledgments, the employee handbook, anything your agency needs signed — filled out and signed right on a phone or laptop, the way DocuSign works, but built into the same place everything else already lives.
Onboarding, actually fast
Add someone as an HHA or DSP and CareConnect HR automatically assigns the right application, forms, training, and background check steps for that role — no admin sitting there building a checklist by hand for every single new hire.
Background checks, fully tracked
SAM.gov and OIG exclusions are federal, so every agency gets them automatically. On top of that, CareConnect HR adds your state's own required screenings — Ohio's list (shown below) includes its Abuser Registry, Medicaid exclusion list, and Nurse Aide Registry — with the same automatic matching built in for every other state, each one tracked with its own completion date.
Training, built for both sides of your agency
Your HHAs need their annual in-service hours. Your DSPs need incident reporting, behavior support, and person-centered planning. CareConnect HR keeps a real course library for each, tracks completion separately, and never mixes the two up — with state-specific training content expanding state by state.
HHA in-service
DSP training
For your clients
The same CareConnect HR app, with a view built for the people you serve: they sign and upload without a stack of paper, and you always know what is still outstanding.
The client portal
Add a client, send an invitation the same way you invite employees, and they log in to a simple portal that shows which agency they're with and exactly what's waiting: forms to sign, files to upload, and signed copies to keep.
Welcome,
Margaret
4 things left to do
Contact details, emergency contacts, health information, and what help you need.
Review and signA clear photo of your driver license or state ID.
UploadDocument templates are plain-language starting points. Have your attorney review them for your state and programs. You can also write your own documents and save them as reusable templates.
The way most agencies still do this
None of this is anyone's fault. It's what happens when compliance is tracked by hand across a dozen employees, a dozen renewal dates, and a dozen different pieces of paper.
CPR certifications, TB tests, and licenses expire quietly in the background until someone happens to notice — usually during a survey.
Every new hire means re-running the same seven background check steps, the same training, the same forms, by hand, from scratch.
When the state calls, someone spends days pulling personnel files together instead of running the agency.
What CareConnect HR actually does
Built directly from what HHA and DSP agencies are required to track, tailored to your state — not a generic HR tool with compliance bolted on.
Every document, certification, and training assignment for every employee, with a live compliance score that updates the moment something changes.
A built-in course library covering incident reporting, HIPAA, infection control, and more — plus automated new-hire workflows that assign the right forms and training the moment someone's added.
Federal checks (SAM.gov, OIG) plus your state's own required screenings — automatically matched to where you operate — tracked per employee with upload and completion dates.
Eighteen report types, any date range, any employee — exported as a real PDF or CSV, ready to hand to a surveyor or file for your own records.
Expiring documents, incomplete training, low compliance scores — flagged automatically, weeks before they'd become a problem in an audit.
Drafting a training course, building a form from a prompt, or writing a Plan of Correction — not AI for its own sake, just the tedious parts handled.
Clients get their own login to see which agency they're with, read and e-sign intake forms and agreements, and upload their ID and insurance card from their phone.
Nurses run supervisory visits, HHA competency checklists, and annual evaluations in the app: assign the form, review it when it's done, and countersign, with the signature recorded.
Documents still unsigned or files not yet uploaded? Clients get a friendly email reminder on the schedule you set, so nobody has to make the phone calls.
When something does go wrong
Describe what happened. CareConnect HR drafts a complete, professional Plan of Correction — finding, root cause, corrective action, monitoring plan — ready to review and submit.
You describe the finding in plain language, the way you'd explain it to a colleague.
It drafts the full document, formatted the way a state reviewer expects to see it.
You review and download it as a PDF — every plan is saved to a permanent corrective action history.
Finding: TB test expired for 3 caregivers before renewal was completed.
Root Cause
Renewal tracking relied on manual calendar reminders, which were missed during a period of high caseload.
Corrective Action
Automated 30-day expiration alerts now route to both the caregiver and HR lead
Getting started
01
Import your roster, assign roles, and CareConnect HR automatically applies the right onboarding checklist for HHA or DSP staff.
02
Documents, training, and background checks stay current on their own — you get a heads-up weeks before anything expires.
03
Pull a complete, professional compliance file for any employee — or the whole agency — in one click.
How this works
A real two-minute walkthrough of the agency admin portal and what your caregivers see on their phone — built from the live product, not a mockup.
A real walkthrough, not a mockup
Every screen is the real CareConnect HR app — nothing staged.
The right forms, in-service hours, and screening steps get assigned the moment someone's added as an HHA — the same real checklist your agency already runs, just automatic instead of rebuilt by hand for every new hire.
Incident reporting, behavior support, person-centered planning — the training and background check steps your DSPs actually need, tracked separately from HHA requirements so the two never get mixed up.
CareStaff & nurses
Your HHAs, DSPs, and nurses all work from the same app. Nurses get two extra tabs so supervisory visits and evaluations never wait in a binder for a signature.
The nurse portal
A nurse's portal looks just like an employee's, with two additions: a Clients tab and a Team tab. Assign the form, let the caregiver complete and sign it, then review and countersign. Nothing waits in a binder for a signature.
Document templates are plain-language starting points. Have your attorney review them for your state and programs. You can build your own forms with the AI form builder or by uploading your own PDF.
What this looks like day to day
"The state surveyor asked for a personnel file. I had it downloaded before she finished the sentence."
"I stopped keeping a separate spreadsheet for background checks. That alone was worth it."
"New hires used to take me a full morning to set up. Now it's the checklist, done, next person."
Pricing
Compliance & document tracking, background check management, training workflows, AI tools, and the full report library on every tier. No setup fee, no processing fees, no long-term contract — billed monthly, starting the day you sign up. Pay by card or directly from your bank account.
Independent Provider
$69 /month
For solo providers who manage their own compliance. No employees to add, nothing to set up.
Starter
$99 /month
For small agencies just getting off spreadsheets.
Professional
$149 /month
For growing agencies managing real audit pressure.
Enterprise
Custom pricing
For multi-location and larger agencies.
Set up your agency today — most take under an hour to get their first employees fully on the system.